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Policy

Shipping & Returns Policy

Last updated: April 6, 2026

This Shipping & Returns Policy explains how Pure Chem (“Pure Chem”, “we”, “us”, or “our”) handles order processing, shipment, delivery issues, and returns. This Policy is part of, and should be read together with, our Terms and Conditions. By placing an order through https://purechemusa.com/ (the “Website”), you agree to this Policy.

1. Order processing

  • Orders are typically processed during normal business days (excluding weekends and U.S. federal holidays).

  • Weekday cutoff: Orders placed on weekdays before 2:00 PM PST are typically processed the same day. Orders placed after 2:00 PM PST are typically processed the next business day.

  • Saturday cutoff: Orders placed on Saturday before 12:00 PM PST are typically processed and shipped the same day. Orders placed after 12:00 PM PST on Saturday and all day Sunday will be processed and shipped on Monday (or the next business day if Monday is a holiday).

  • Processing time may vary based on order volume, product availability, internal verification, and compliance reviews.

  • Incomplete, inconsistent, or potentially non-compliant information may delay or prevent processing while we request clarification or decline the order.

2. Shipping methods & delivery

At checkout, you will be presented with USPS Priority Mail shipping. For orders under $150, shipping costs are displayed as a USPS Priority Mail flat rate. All orders over $150 will be automatically eligible for free USPS Priority Mail shipping.

  • Any delivery dates provided are estimates only and are not guaranteed.

  • Once an order has been handed over to the carrier, transit times, delivery schedules, and tracking updates are outside of our direct control.

3. Free shipping over $150

  • Orders over $150 will automatically receive FREE USPS Priority Mail Shipping.

4. Shipping locations & restrictions

Pure Chem may limit shipping destinations based on internal policies, carrier restrictions, or applicable law.

  • We reserve the right to refuse or cancel orders where shipment would be unlawful, high-risk, or incompatible with our research-use-only policy.

  • Some products may be restricted to specific jurisdictions or entities. It is your responsibility to ensure that ordering, possessing, and using our products is lawful in your location.

5. Address accuracy & undeliverable packages

  • You are responsible for providing complete and accurate shipping information at the time of purchase.

  • We are not responsible for delays, losses, or misdeliveries resulting from incorrect or incomplete addresses provided by the customer.

If a shipment is returned to us as undeliverable or refused for reasons not caused by Pure Chem, we may, at our discretion:

  • Reship the order after collection of additional shipping fees; or

  • Treat the order as abandoned. Certain products cannot be restocked or reused, and in such cases a refund may not be available.

6. Risk of loss & title

Title and risk of loss to products pass to you when we deliver the shipment to the carrier. Once in carrier custody, loss, theft, or damage in transit is generally the responsibility of the carrier and/or the recipient, subject to any carrier policies.

If your package appears lost or significantly delayed, please contact both the carrier and Pure Chem support. We will assist where reasonably possible, but cannot guarantee replacement or reimbursement for events outside our control.

7. Inspection upon delivery

You are responsible for promptly inspecting all deliveries upon receipt.

If you receive an incorrect item, missing item, or product that appears damaged in transit, you must notify us in writing within 2 business days of the recorded delivery date.

Include your order number, a description of the issue, and clear photos of the packaging and product.

8. Return & replacement policy

Due to the nature of our products (research-use-only materials and related items), all sales are generally final once an order has shipped. We cannot accept returns of opened, used, or improperly stored products.

8.1 Eligible issues

Subject to the conditions below, we may offer a resolution in the following cases:

  • Wrong item received compared to the order confirmation.

  • Products damaged in transit upon arrival.

  • Obvious packaging compromise or tamper evidence upon delivery.

8.2 How to request a review

To request review of a shipment issue:

  • Email support@purechemusa.com within 2 business days of delivery.

  • Provide your order number, description of the problem, and clear photos of the outer box, shipping label, inner packaging, and affected products.

After reviewing the information, we may, at our sole discretion:

  • Offer a replacement of the affected item(s);

  • Issue store credit; or

  • Determine that no adjustment can be made.

8.3 Non-returnable items

For safety, quality control, and regulatory reasons, we do not accept returns of:

  • Opened containers, vials, or packaging.

  • Products that have been used, handled improperly, or stored outside recommended conditions.

  • Any items past their indicated best-use date or reasonable shelf life.

  • Products sold as clearance, final sale, or otherwise marked non-returnable.

9. Order cancellation

  • Cancellation requests must be submitted as soon as possible to support@purechemusa.com.

  • If the order has not yet entered processing or shipment, we may be able to cancel it.

  • Once an order has shipped, it cannot be cancelled, recalled, or refunded except as provided in this Policy.

10. International shipping

We do not offer international shipping at this time.

11. Misuse, non-compliance & refused service

Pure Chem reserves the right to refuse or cancel orders, restrict shipping, or close accounts where we reasonably suspect:

  • Misrepresentation of identity or qualifications;

  • Attempted use of products for human or veterinary consumption;

  • Violation of applicable laws or regulations; or

  • Abusive, fraudulent, or high-risk behavior.

12. Policy updates

We may update this Shipping & Returns Policy from time to time. Changes are effective when posted on this page with an updated “Last updated” date. Your continued use of the Website or placement of orders after any changes constitutes acceptance of the revised Policy.

13. Contact information

If you have questions about this Shipping & Returns Policy or need assistance with an order, please contact:

Pure Chem USA
Email: support@purechemusa.com

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